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Sixt Car Rentals/Autovermietung

Be wary of renting cars from Sixt and expecting to get the car you were expecting to receive. Car rental companies always use categories to describe the car you should get and Sixt follows that same method. The problem we have always had with Sixt (I've been renting cars from them since I was in Saarbruecken for college) is that they never give us a car in the category we reserved. We reserved a BMW 1'er (1 series, not available in the US), which is also comparable to the Mercedes A class (also not available in the US). I wanted an upper tier car, but not a big one, because of the driving we'd be doing on the Autobahn. (Last time I got a Ford Shitkiste - not a real car - I just can't remember the name of their smallest model, I thought the car was going to fall apart every time we exceeded 100kmh.) So, we get to the rental office and lo and behold... the old switcheroo. "Ja, wir haben fuer Sie den Ford Mondeo mit Navi und Dieselbetrieb." A Ford Mondeo. Please. This is not a BMW 1'er or Mercedes A class.
I look at Steph with a raised eyebrow (my way of asking, what the hell?). She shakes her head, too. Tja. "Wir wollen den Ford nicht, was haben Sie noch?"
We went through a few different cars, VW Golf (ok, but no navigation), Mercedes C class (not ok, don't like the way they drive) and arrived at a BMW 320d - with navigation (ok, but we specifically wanted the smaller car). And, of course, the car is more expensive than the one we reserved. But, "wir koennen in die Mitte treffen." Meaning, we can meet price-wise in the middle between the class of car we reserved and the class we agreed to take.
I've gone through this process every time. Luckily, I kinda figured this would happen and am not too upset, but still, it is an unnecessary game to play every time we get here.
So, warning to anyone renting from Sixt: if you plan on getting the car you think you've rented, don't.

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This page contains a single entry from the blog posted on December 8, 2006 3:32 PM.

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